I've noticed when I'm exporting Requests out of the Support tool that it is exporting the oldest records, instead of the most recent records. Since it also appears there is a 3000 export limit, it would tend to make more sense to export the most recent data. This would allow someone who wants to do some more robust reporting to export out data on a regular basis.
Please let me know how this can be accomplished? If it cannot be, please let me know if this is on the Zoho roadmap?
This has to be a huge issue for users trying to pull data out of your system for reporting purposes.
Thanks,
Hunter