How Forums Add-on helps your Support Agents to provide enhanced customer support?
Customers generally share their ideas, raise questions and report issues in the forums to seek help from the online community. However there are instances when forum posts go unanswered or doesn't receive proper response from the netizens in the community. This would either cost you a valuable customer or adds a request about a simple know-how to your already pending request queue. These instances can be negated using the Forums Add-on in Zoho Support.
With Forums Add-on, you can convert forum posts as requests in Zoho Support and monitor them till closure. You can either automatically convert all forum topics into requests or convert only those specific topics which needs your Support Reps attention. This ensures that no forum post go unanswered and would also empower your customer support team to serve the needs of your own customer community.
Activate Forums Add-on today to enjoy the seamless integration of Forums with Zoho Support and see that no forum topic go unnoticed. You can learn more about this feature from our
help section.
With Forums Add-on, you can convert forum posts as requests in Zoho Support and monitor them till closure. You can either automatically convert all forum topics into requests or convert only those specific topics which needs your Support Reps attention. This ensures that no forum post go unanswered and would also empower your customer support team to serve the needs of your own customer community.
Apart from this, both your customers as well as support agents can now access Forums within their Customer Support Portal. Your support agents can address the needs of your customer community from their Support portal where they can convert, reply, track and close requests from forum in a single place.
As always we'd love to hear your feedback. If you've any questions please post it here. We're all ears!