How long does an "Emergency" ticket take to answer?

How long does an "Emergency" ticket take to answer?

I sent an email to support 7 hours ago
and an "Emergency" ticket 4 hours ago

But no one answers. I added a forum post, but it's not yet been moderated / posted on the forum after 3 hours.


Your phone number says 24 hour support, but, I live in the UK and when I call +44 (20) 35647890  (the UK number) 
I get the message "Calls to this number are not being connected".  I have tried from a mobile and landline and get the same message.

Please can someone help me with my query?  It's a simple password reset and an emergency.  Please help!