How to access "My Requests" at https://help.zoho.com/portal/signin#myarea

How to access "My Requests" at https://help.zoho.com/portal/signin#myarea

Hi,

When I'm logged in as an agent to Zoho Support I can access help.zoho.com/portal/en/community and raise a support ticket to Zoho by using the dropdown under my account name in the top right.

However, my agent login credentials are unrecognized for the customer self service portal at https://help.zoho.com/portal/signin#myarea . So I can't get access to monitor status of my tickets or view all old tickets I have submitted to Zoho for assistance.

Can you advise how I obtain login credentials for the self service portal at https://help.zoho.com/portal/signin#myarea ?

Thanks,
Scott