Hi everyone,

I have multiple support email addresses forwarding incoming messages to Zoho Desk, where tickets are automatically created. I would like to assign tickets to specific agents based on the original "To" address that received the email.

However, when setting up an assignment rule, I don’t see an option to use the "To" address as a condition. Is there a way to achieve this directly within Zoho Desk's assignment rules?

Thanks in advance for any guidance!