How to Associate a Template with a Support Event
I see how to create a template. But what is not obvious to me is how do I associate the template to a particular Notify event in Zoho Support, i.e. "
Acknowledge contact on receipt of the email reply" ?
Clicking the template link in the Notify list, just brings up the edit screen for a template. I do not see where I can select another pre-existing template.
Thanks