noob alert:
After taking a call and creating a Request (and possibly a new Contact), we then assign that Request to an employee. I think I will then create a Task (or maybe not?) for the employee to contact the customer and schedule a support event. Or sometimes i will assign the Request to the employee and schedule the support event for them.
In either case, I would like the event to be on the Google Calendar for my employee. Or perhaps I need to use a Zoho Calendar instead, but then how to synchronize with Google Calendar?