I've created two teams in Desk (Sales + Support) and same for the departments in SalesIQ. 

I created a test ticket for support and made myself an agent in Sales... but I can still see the ticket when I view all open tickets. 

Another thing, if I click on Teams Queue > Sales it says there are no tickets to view in this queue. 

I feel like I've missed a step where the SalesIQ department name must be tagged to the Desk Team name?