Hi,

Is there a way to perform a quick search on the search bar that would give specific result? Suppose I want to search for ticket number 22145. The way the system works is it will search all tickets with "22145" instance on any part of the ticket, so the one I'm looking for tends to be on the bottom of the results.

I'm aware that I can create a criteria using the Advanced Search but that takes a lot of time, especially when we're doing ticket reviews and have to perform numerous searches. Is that possible? Is there any character we can add that will narrow down the search?

Thank you,

Jordanne