Hi all,

I have built a Guided Conversations (GC) bot that asks clients a series of initial questions, such as their name and the service they are interested in. Once the conversation is completed, I want the bot to stop and assign the conversation to a human agent for review and follow-up.

However, after the bot has finished its flow, the Guided Conversation restarts from the beginning instead of holding the chat for an agent. This creates confusion for the client.

I have tried not having any end blocks, but the bot still ends the conversation.

I am using the WhatsApp channel.

Does anyone know how to pause or hold the conversation at the end of the bot’s flow so an agent can take over?
Is there a way to implement a "speak with agent" option?

Attached a small subset of the GC flow.

Any suggestions or best practices would be greatly appreciated!