Hi


I'm having some issues understanding how to create a report in ZD.  We're smaller company and the first hour of everyone's Monday is spent answering tickets.   The person assigns the ticket to themself, answers the customer, sets the ticket to closed, then unassigns the ticket so that if the customer writes back in the ticket can be seen and answered by any available agent.  I need to see who is working tickets on Mondays so that I can gauge participation.  I'm not seeing a way to generate a report to see this.  Does anyone know of step-by-step instructions to create something like this?
Ideally, it would only look at Mondays for the past few  months and see who at any point assigned a ticket to themselves.  Is something like this possible?