Introducing Happiness Ratings for Live Chat

In order to standardise the basis of measurements, over the next few weeks, we'll be rolling out a uniform Happiness Ratings experience across the entire gamut of channels currently handled within Zoho Support.

As a first step towards that, we've taken away the 'star-based' rating system in place for live chat. And we've replaced it with the convenient Happiness Rating experience that you'll be familiar with already.

We have also removed the following options that were previously available within the Chat tab:

Chat History
Missed Chats and
Feedback (since star ratings were obsoleted)

Henceforth, all chat communications will by default be created into tickets at the end of their session. This applies to missed chats as well. The tickets can be traced under their respective views provided for live chat.

As always, feel free to let us know what you think of this in the comments section below.