Introducing Omnichannel Subscription

Introducing Omnichannel Subscription


Your customers may choose to subscribe through different marketplaces such as Google Play or App Store. As your business expands, managing these subscriptions can become increasingly complex.

To make it easier, we are introducing the Omnichannel Subscription feature, which helps you manage subscriptions from all these marketplaces into one place. You can achieve this by using Zoho Billing's In-App Purchases SDK to sync subscriptions made through different marketplace.

How It Works  

The Zoho Billing In-App Purchase SDK (ZSInAppPurchaseKit) connects your mobile app subscriptions with Zoho Billing and keeps subscription details up to date.

Here's how it works:
  1. Customer purchases a subscription. The App Store or Google Play confirms the purchase.
  2. Purchase details are sent to Zoho Billing. The SDK securely sends the purchase details to Zoho Billing for validation.
  3. Purchase is verified. Zoho Billing verifies the purchase and identifies it to the corresponding plan.
  4. Subscription is created or updated. Zoho Billing adds the subscription to the customer's record or updates their existing subscription
  5. Subscription stays in sync. Renewals, upgrades, downgrades, pauses, cancellations, and expirations are automatically reflected in Zoho Billing. 

What This Means

Customers can subscribe through their preferred app store, while you get a unified view of all their subscriptions in Zoho Billing.

Why This Matters for Your Business  

  • Get a complete view of customer subscriptions from one place.

  • Reduce manual subscription tracking.

  • Keep customer records connected across channels.

IdeaA Quick Example

As Zylker's subscription business grows, customers start subscribing through different channels. Some subscribe through the mobile app, others through the website, and some subscriptions are added manually by the sales team.

As a result, a single customer may have subscriptions across multiple channels, making it harder for Zylker's teams to get a complete view of their subscriptions. Omnichannel Subscription brings these subscriptions together in Zoho Billing, so teams can manage them from a single place as the business expands to more channels.

Explore Omnichannel Subscription  

If you want to know more about Omnichannel Subscription, here's where to find the details you need:
  1. Understand Omnichannel Subscription - Learn how subscriptions from mobile apps, Hosted Payment Pages, and offline channels are unified in Zoho Billing.
  2. Set up your app store - Connect your Apple App Store or Google Play Store account, configure your plans and products, and set up the required notifications.
  3. Integrate the SDK - Follow the iOS or Android SDK guides to connect your mobile app with Zoho Billing and sync subscription purchases and lifecycle events.
Once these are configured, Zoho Billing can keep your mobile subscription information updated as customers move through their subscription lifecycle.

Get Started with Omnichannel Subscription  

Omnichannel Subscription is currently available in early access. Want to enable it for your organization? Reach out to support@zohobilling.com, and we'll help you get started. Have some queries? Share your questions or feedback in the comments below.
Happy billing!

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