Introducing the New SalesIQ Live Chat Widget: Twice as Fast, Fully Optimized for Engagement!

Introducing the New SalesIQ Live Chat Widget: Twice as Fast, Fully Optimized for Engagement!

Hello everyone!

To celebrate our 10-year milestone, we're thrilled to unveil the new and improved SalesIQ Live Chat Widget! Redesigned at both the User Interface and performance levels, this enhanced widget is not only optimized but also 2X faster than the previous widget, bringing you powerful performance as well as an upgraded look and feel.
Notes
Check the latest post for more updates on the chat widget code migration. 


What's new & improved?

With the latest SalesIQ Live Chat Widget, you'll experience speed, style, and enhanced functionality that drives real impact:
  • Boost your SEO: Our new widget's speed will enhance your site’s ranking in search results, making your content more accessible and easy to discover, helping you reach your audience at the right time.
  • Reduced bounce rates: With faster load time, your visitors enjoy a smooth, engaging experience that keeps them on your site longer, thus reducing bounce rates.
  • Enhanced data efficiency & mobile accessibility: Our new widget minimizes data usage and delivers consistent performance, even on slower mobile networks. This upgrade ensures a streamlined experience across all devices, catering to users everywhere.
  • WCAG Compliant: The widget adheres to Web Content Accessibility Guidelines, ensuring accessibility with enhanced color contrast, keyboard navigation, and screen reader support, offering an inclusive experience for all users.
But that's not all, our new widget also delivers a bold, vibrant color palette and fully enhanced components, bringing a fresh, eye-catching look to your website!

Keep your audience engaged with news & updates

Introducing a new "Home" tab to display important announcements, offers, and information all in one place.



With the upgraded SalesIQ widget, you can:
  • Showcase Upcoming Announcements: Promote events, news, and offers directly through the chat widget on every page of your website, maximizing visibility.
  • Deliver Quick Actions and Links: Provide easy access to essential resources and actions, helping visitors find what they need fast.
This can be achieved by JS API, visit our help guide for detailed information and sample codes. These improvements make the SalesIQ widget a powerful tool for targeted marketing, audience engagement, and seamless user support.

Get the new live chat widget

Switching to the new widget is simple! Here's how:
  • Go to your SalesIQ dashboard.
  • Navigate to Settings > Brands > Select Your Brand > Installation > Website.
  • Locate the new widget code, copy it, and paste it into your HTML source code, just like the old one.


Notes
Note:
  • You can customize the SalesIQ live chat widget sticker by adding your own design. To do this, navigate to Settings > Brands > Select your Brand > Personalization > Chat Widget, enable Custom Sticker - Float, and upload your sticker.
  • The custom CSS you used for your old live chat will not apply to the new live chat. Visit our help guide to learn more about customizing the new live chat with CSS, including examples and sample code.
  • Future updates and features will only be available on the new widget. To stay updated with the latest improvements, we encourage switching to the new widget for the best experience.

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