Greetings,

I'm evaluating zoho desk and I would like to use it to track my agents work time on tickets.

The software seems nice, however I can't find a way to invoice the time I tracked nor I'm able to export it in csv because the exported file doesn't contain a time or a cost field.

i saw other threads in this forum and I noticed I'm missing the invoicing button in the customer card (screenshot attached).

Regarding the export feature I tried to export all tickets but the time tracking infos are missing.

Can you help me?
Thanks