For example, when we select the Communications category under the Marketing department's category in the drop-down (see image below), we get custom fields for everything from Communication Type to checkboxes for Drafted, Routed for Review, and Approved. However, when we select Support under the Client Services category, we get custom fields like Support Type, Order ID, and so on.

These capabilities are massive time-savers as they make much improved interdepartmental ticket exchanges possible, provide much more contextual data about tickets, and reduces the amount of scrolling that support agents from different departments have to go through in order to find their relevant fields.

Is something like this currently possible in Zoho Desk? If not, is this something that will be possible down the road? I've considered and worked in multiple helpdesk software and found that this feature is profoundly useful. I also think something like this would make the already-fluid Zoho Desk experience even better and help many other users out by giving greater flexibility to tickets.