Is it possible to make macros not move you to the ticket history tab but also trigger workflows?
Is it possible to make macros not move you to the ticket history tab? It is incredibly frustrating to be working on a ticket, execute a macro, and then have to click back into your conversation to see the changes. I'm really hoping users are able to shut that off as it wastes a fair amount of time if you rely on macros.
Also, I've noticed that my workflows don't trigger when I run a macro even though the relevant fields are being updated to match the workflows triggers. Why is this? Is there a way to set this up so it works in a manner that makes sense and saves the user time?
Thank you for your time!