Is it possible to notify a non-ticket owner agent (who has previously also replied to a ticket) when a user sends a response?
- User (our customer) sends a support request in.
- An agent replies - an automatically becomes the ticket owner.
- Another agent also replies
- The user replies
- A notification is sent BUT only to the owner agent.
Can the user response notification ALSO be sent to any other agents who have responded to the ticket?