I currently have a (new) paid subscription to Zoho CRM & Support. I have imported my customer data into the CRM and connected the two. This works perfectly.
However, we are evaluating this as an option to replace our current ticketing system which is Autotask.
Autotask lets us obtain an address for a contact when creating a ticket. Is it possible to obtain an address - that will feed through to the CRM - for a contact when creating a ticket?
I know I can add a custom field, but this is quite useless if it wont talk to the address fields in the CRM.
Please tell me this is possible! I hate Autotask and I want to move to a new solution!