We have customers that require different ticket template layouts with different fields in their Help Center.  When multiple layouts are enabled, Desk automatically adds the Layout field onto the ticket form in the Help Center view.

This is great.  However, this layout field is not accessible as a selection for tailoring an email template or to use in creating a workflow.

We would like a way to have the Layout field accessible so we can use it to create custom workflows based on the layout of the ticket template.

Is there a possible workaround for this?  Can this Layout field get added to the available fields list so it is accessible in Placeholders and in Workflows?