Is the support working???

Is the support working???

Hi all,

My company is using Zoho Support over 2 years.

In the last months the tickets opened - reporting problems - are left without answers/solution for a long time.
5226116 - 25/9
3731361 - 12/3
3990780 - 4/4

Is there any problem with your team?

I didn't find any other place to complain.
Apologize if I am using the wrong forum: send me the right channel to do it.

Best Regards,

Paulo Palmerio