Is there a way around all or nothing with "Notify All Agents when a new ticket is created" in free version?
We are moving over from ZenDesk and are using the Free version. We have several "agents" on our teamwho don't need to see new tickets; however, we have a group of others who do. We have not been able to figure out a workaround for segregating new ticket notifications.
Is there any way for us to direct new ticket notifications, not to all agents, but a single email address (we can handle the distribution outside of Zoho support)?