Dear Ladies and Gentlemen,

We would like to be able to add our existing Contacts as portal users. I understood that it is not possible to invite them as portal users while remote authentication is active and we do not want to send invitation emails to them, we only want to inform them that they have the possibility to view their requests and to issue new requests via the customer portal.

Therefore we would like to know if there is a way (or a script) to add existing Contacts as portal users while remote authentication is active?

The script you guys published on this page: https://www.zoho.com/support/help/remote-authentication.html creates a new contact also in case there is already a Contact (which is not a portal user) with the specified email.

Additionally, the “fullName” in the script is entirely copied in the Last Name field, while I was expecting to end up in “First Name”+”Last Name”, or “loginName” copied into “First Name” and “fullName” into “Last Name”.

Any reaction appreciated.

Regards,

Laci