Is there a way to make request attachments 'internal only' so they can't be viewed through the customer portal?
Hello,
We have noticed that all attachments added to the Request is viewable to the user via the customer portal. Is there an option to hide attachments added to a request? Since we track internal research against each request we often need to attach sensitive documentation that is for internal purposes only. We do NOT want the client to be able to view some of the attachments. If there is not a current work-around for this, do you know if this ability is slated for any future builds?
Thank you!