Hi there,

We have recently migrated our service desk over to Zoho. I was wondering if there is a way we can set up custom templates for specific requests that we commonly get from our customers.

Example: Customer often requests a password reset. There are a set of instructions we send customers over the SD of actions that they need to take to finish this process. We will to customer a template that has this in so we can just select this and send to customers when these issues come up.

Kind Regards,

Matt