Issue with Zoho Desk

Issue with Zoho Desk

Dear Team, We have taken Zoho Desk and facing below issues:

 

  1. How can we remove delete option from Agent?
  2. Mail is going from ARZoho which should be delivered from Accounts group ID
  3. How can we set Macro to auto close tickets?
  4. Not been able to pest snipping images
  5. Multiple images generated for same department (refer below snap shot):