Issues with incoming emails being created as Spam Tickets

Issues with incoming emails being created as Spam Tickets

Hi

We seem to be having a similar issue to Alberto in the following topic

https://help.zoho.com/portal/en/community/topic/spam-tickets-29-8-2016

Only recently we have noticed that a number of emails from different customers are coming through and this is creating Spam tickets rather than standard tickets in Zoho Support

Would it be possible for the Spam Filter to be switched off for ourselves also to prevent this from happening going forward

Kind Regards
Mark