Hello all,

As a customer service agent, every day you might have to deal with many questions and issues reported by the users. With Knowledge Base, you can reduce the issue resolution life cycle for your organization.

We are delighted to announce that we have brought in support for 'Knowledge Base articles' in the Zoho Desk iOS mobile app.  This feature is already available for Android users.

KB articles are available to iOS users in the latest version of the app (v2.4.9). You can update the app directly from the App Store or using the link given below:

https://apps.apple.com/us/app/zoho-desk/id692742510

Now, the agents will be able to access the KB articles while composing an email or from within the details view of the ticket.