Knowledge Base - Can you tailor it to a specific client
Our small firm is in the process of moving to Zoho for PM purposes. As part of the move we are exploring the features of Zoho Desk.
We are a re-seller and implementer of accounting software. Our clients are in diverse industries and the software can be customized in millions of ways. As a result, even clients in the same industry may need separate instructions on how to perform a certain task.
Is there a way to tailor the knowledge base for a particular set of client users?
For example, some of our clients are Catholic Diocese(s). Is there a way to have a separate set of Knowledge Base articles for each particular Diocese at the overall client level?