"Leads" from Zoho CRM Import
We've been using the Zoho Support and CRM integration successfully (while it is some extra time for us to have to manually sync it a few times a day, its manageable), but it seems there may be something fairly large missing: The import of leads. So far the only thing that has been importing for us has been contacts and accounts, however we have non-contacts/accounts email us interested in our services. Because of the discrepancy, we have to manually create a lead with contact details in both pieces of software.
Are we just missing something, or is this not yet addressed?
Thanks-