I set up a workflow and a macro with the following contents:

- Workflow: If certain fields are not filled in, the ticket status will be changed from Close to Open

- Macro: Update status to Close

When I apply the Macro, the ticket is changed to Close even though the fields specified in the workflow are still empty. No further workflow was applied to turn it back to Open.

How to set up so that agent cannot close the ticket when there some fields are not filled?

Thank you!