While generating Support ticket, The Mandatory field to enter is contact , May we change that mandatory field to Accounts ? As there may be many common name contacts within a Account or  different Accounts..

It would be more easy to generate ticket with Account name instead of mandatory contact entry.

And  in mobile app version  , Ticket displays with contact name highlighted & not the Account name, So due to many common contact name it’s difficult to recognize the ticket Account. & one has to edit the ticket to check the Ticket Account.