My company uses Zoho + which includes Zoho Reports. I'm currently trying to set up a metrics reporting plan for the Zoho Support side of things. What I'm trying to find out is how to get the metrics we need for our customer service department. The current metrics I need are-

-Total number of tickets (overall and account specific breakdown)

-Average response time

-Average number of threads

-Average resolution time

If someone can explain how to achieve this end result to me or link me to some training showing how to get this information it would be greatly helpful and appreciated.