Desk Team, 

After trying to configure my default send behavior. I noticed that only 2 options were available and I am disappointed that I cannot add more. 

I'd like a send behavior so that when I click send it sets the ticket status to pending so the ticket can stay in an "open" state instead of being closed.  This would come in hand for me when doing chat tickets or call logging. 

I look forward to seeing this in the future.  Please do pass over to your product team