Hello all, 

We are new to zoho desk (paying customer), we have created multiple departments in desk with the scope that each domain has its own department, for example user@a.com emails issue should go to A Department, then user@b.com emails issue should go to B Department and so on...

currently all users irrespective of thier domain go to our main department, kindly advise what needs to be done to create a rule like:

if *anyone*@a.com move ticket to A Department

if *anyone*@b.com move ticket to B Department

and if possible to auto-assassin all tickets to a respective tech?

Regards,

W