Hi. My company is at the beginning stages of configuring Desk to replace our current help desk ticket system. Our need is to be able to create a different ticket format and required fields for about 15 different internal departments. For example, our real estate department needs a different set of fields for tickets about store maintenance than our customer service department needs to process customer refunds.
I have seen a couple of forum topics relating to multiple ticket formats being a future enhancement and would like to know the current status.