my zoho support agents not getting any notification

my zoho support agents not getting any notification

hello team,

we are using zoho support & my email id is crm@setuinfocom.com.

my agents not getting any notification like some one comments on task,some one assign task/tickets etc..
how can i get all this notification?
i'm administrator of my account and I got all the notification but my agent not get.
please help me in this.

thanks.