Need help finding the the best method intergate email in CRM
We use Office365 online exchange, our sales person would like to have CRM keep track of incoming & outgoing email with clients in CRM, we tried few options below and still can't find best solution, hope some one can give me advices, thanks.
Below are what I had tried:
POP3: we like this setup, but the issue was it kept changing "unread" email status in user's Outlook to "read", and that is normal for POP3 (not zoho issue)
Plug-in for Microsoft Outlook: Seem ok, but users has to do everything manually (etc, add client's email manually into Zoho in Outlook)
IMAP Integration: I can only see email if I sent using Zoho, I can't see any incoming email.