Need to share detailed request information

Note that I am currently subscribing to Zoho Support Professional.

I'm trying to determine the best and most efficient way to share detailed request/case information to the various account managers in our organization. Ideally I would like to be able to generate a daily/weekly report for which includes the detailed information, including all email transactions and comments. However I'm finding that this data is seemingly not reportable.

I've also considered providing each acct manager with a user account and building request filters for them, unfortunately, "Account Owner" is not one of the request filter options.

Are there ANY mechanisms which can provide me the data I need to keep my account managers apprised of the interactions my support team is having with our customers.

If I use the Dev API would I have access to the backend data to be able to provide the reports?

I'm already finding other limitations which I am finding hard to accept:

Automatic status changes based on receiving emails from customers and which I am unable to manage because "that's the way it works". This lack of flexibility is in complete conflict with my business model.

I cannot include account information in my email templates because the request module doesn't pull from the account module.

Product tables are of no value in the requests forms when the dependencies in the product fields aren't transferrable to the requests.

Bottom line... this last item may be a deal breaker, this is EXTREMELY important to my organization and may have direct bearing on moving forward w/ Zoho Support.