We have one "main" Help Center and a secondary standalone Help Center (because we don't want the second form on the same URL). 

We are using the "Elegant" template, and we haven't made any changes outside of minor text edits. 

On the main center there is an Add Ticket button on the right, like this:

But on our other page, the button doesn't appear:

It appears fine on a ticket's page after you have successfully made one, but it still won't appear on the list page even once there are tickets present.

How do we fix this?