Hi,

We're trying to create Ticket Templates as part of a support contract that the organization established with a customer. I noticed we have Zoho Desk Professional Edition, which includes being able to create these templates.

However, when I go to Ticket Templates, it shows a message error: "Access Denied. Your current edition does not support this feature. Upgrade now.".

Why is this happening if we have Professional? Is there another requirement in the subscription to access and create Ticket Templates? This worries us as the support contract established with our customer starts in the next few days.

Thanks for your help.