Hi there guys,

I'm having an issue with certain tickets on our side (Desk) since when we try to Report them as a Bug to see them over BugTracker/Zoho Project we're not getting the option to do that even when we try to submit it as every other ticket we had already on that side (Clicking on the 3 dots next to the first conversation/description of the ticket and clicking on "Submit a Bug")

When we try to do this on certain tickets we just don't get the Option at all just like in the attached file.

Please help with this particular issue we're facing

It's important to say that this issue is happening no matter the Ticket Status as it's completely random.

Kind Regards and thanks in advance