Not receiving emails from automated systems app

Not receiving emails from automated systems app

We have some app attendance in office and we cant receive email from automated system 
the app name is telenta.co / mekari.com automated mail no-reply@tal***.co and noreply@me***.com
i add in allowed list (mail address, domain and ip address) but still cant receive

can u you help me. so we can receive this email.