Hello,

We are getting set up with Zoho Desk. Mostly it's working very well. 

However, we have noticed that e-mails generated by Zoho Desk seem to be sent in

different ways and there is a dramatic difference in the time it takes for those

e-mails to arrive.

E-mails sent to agents seem to be fast.  So are e-mails sent to contacts using 'Reply All'.

But we'd like to use public comments as our main way of responding to a customer.

We have set up a suitable e-mail template and enabled the associated notification.

It works, but these e-mails can take 20-30 minutes to reach the recipient (this is when

we're testing it using our personal e-mail accounts on GMail).

Is there any way this delay can be reduced please? 

Some of the queries we receive will require a prompt response, and a 30-minute delay

through the system is a bit of a show-stopper.

Many thanks,

Geoff.