Notification rule fails to execute

Notification rule fails to execute

There seem to be a problem with triggering automation rules in Zoho Support when a request is added by Zoho Creator via a function call. I would like to enable all agent notification rules (see screenshot below.) They work when a request is created manually via Zoho Support interface. However, the rule "Notify All Agents when a new request is created" is not triggered when a new request is added to the system by Zoho Creator. Please fix it as soon as possible!