On the Desk Customer Portal, can you link to a webform built in Creator
Several questions regarding Desk:
- If I use Creator to build a new ticket template for the customer to access from our portal, how do I link to the form from the Customer Portal in Desk?
- Same question again only with the Adv Webform. Is there a way to disable the pre-existing ticket template on the portal and have customer requests go straight to an advanced webform to submit a ticket?
- Is it possible to completely remove the Sign-In from the customer portal? I know how to modify the HTML so the Signin/out text doesn't show but is there a better way? Because every time I modify that HTML to customize our portal it won't let me make other changes until I set it back to the default. We plan to use remote authentication and do not want our customers to have to login again.
Thank you
Kristy