When a customer has a problem, I create a ticket with his name and after I create, I send to the company that makes the products I sell. The manufacturer's emails are always the same. 2 questions:

1 - Is this correct way to create the ticket with the customer problem? Forwarding an email to the manufacturer later?

2 - Is there a way to save the manufacturer's email so that it automatically fills in, just by typing part of the email?

Thanks