As I remember it was possible to move a ticket to another department by clicking the ticket's logo and click on 'move to', this was a much used option for us.

It seems like this option is not available anymore on any other way other then opening the ticket, clicking on the three dots in the above right corner, click on move to and select the department I want the ticket to be moved to.

Is there any option to enable this feature back in the quick use?