Hi Zoho

We get informed about tickets resolution using notifications.

I receive a notification that contains  ${Cases.Recent Thread Content}.

1) You have a bug with it. Not always it contains the real recent thread content. It may contain the last but one. It seems that I am the only one who uses it since you have not fixed this over the last 3 years.

2) Please add a new placeholder - Full Tread. Because this is actually what we need. This is the major issue we have with Zoho Desk after switching from Zendesk. They have such a place holder, you don't.

I (or a support manager) need to read the full contents of the tickets solved to properly manage agents.

I would be grateful if you could add the full tread placeholder. Then you do not need to fix the bug #1 above.

Thanks and regards,

Andrey