HI Zoho

We receive email notifications about that which are far away from be informative.

They contain

1) The ticket number 

2) The text of the comment

But... I do not remember tickets content by ticket numbers.  And the comments are normally short.

no ticket topic, no initiator name, no context, just nothing.

So every time I receive a comment I have to click and go read all that in the web interface.

This is quite a pain, I should say.

And I do not know how you yourself survive in such a situation.

Don't you have a plan to send out normal notification like Zendesk does for 100 years already, that contain all the thread, ticket topic, etc?